Telephone Support Numbers for Customers with Non-Registered Products - As of March 1, 2012 | ||
Europe, Middle East and Africa | ||
In-Country Calls | ||
| Country | Telephone Number | Hours |
| France | 0826 460 913 | 08:30 - 17:30 CET |
| Germany | 0180 577 0995 | 08:30 - 17:30 CET |
| Ireland (Republic of) | 0818 444 240 | 08:30 - 17:30 GMT |
| Italy | 199 201 841 | 08:30 - 17:30 CET |
| Netherlands | 0900 480 0800 | 08:30 - 17:30 CET |
| Portugal | 707 500 172 | 09:00 - 17:00 UK Time |
| Spain | 902 599 328 | 08:30 - 17:30 CET |
| United Kingdom | 0844 249 2077 | 08:30 - 17:30 GMT |
Direct Dial International - By Language | ||
| Language | Telephone Number | Hours |
| Dutch | +44 1254 508 008 | 08:30 - 17:30 CET |
| English | +44 1254 508 004 | 08:30 - 17:30 GMT |
| French | +44 1254 508 002 | 08:30 - 17:30 CET |
| Flemish | +44 1254 508 008 | 08:30 - 17:30 CET |
| German | +44 1254 508 014 | 08:30 - 17:30 CET |
| Italian | +44 1254 508 006 | 08:30 - 17:30 CET |
| Portuguese | +44 1254 508 010 | 09:00 - 17:00 UK Time |
| Spanish | +44 1254 508 012 | 08:30 - 17:30 CET |
|
| ||
Asia Pacific | ||
In-Country Calls | ||
| Country | Telephone Number | Hours |
| Australia | +61 733 296 610 | 8.30am - 17.30pm (local time) |
| China (North) | +44 1254 508 018 | 09:00 - 18:00 China Standard Time |
| China (South) | +44 1254 508 020 | 09:00 - 18:00 China Standard Time |
| Hong Kong | +44 1254 508 022 | 20:00 - 09:00 GMT |
| Japan | +81 345 209 444 | 20:00 - 09:00 GMT |
| Malaysia | +65 315 817 10 | 20:00 - 09:00 GMT |
| New Zealand | +64 988 742 49 | 9:00am - 18:00 (local time) |
| Singapore | +65 315 81 710 | 20:00 - 09:00 GMT |
| South Korea | +44 1254 508 032 | 20:00 - 09:00 GMT |
| Taiwan | +44 1254 508 034 | 20:00 - 09:00 GMT |
Direct Dial International - By Language | ||
| Language | Telephone Number | Hours |
| English | +44 1254 508 016 | 20:00 - 09:00 GMT |
| Mandarin | +44 1254 508 020 | 09:00 - 18:00 China Standard Time |
|
| ||
North, Central and South America | ||
In-Country Calls | ||
| Country | Telephone Number | Hours |
| United States | 678 393 1061 | 08:30 - 17:30 Local Time |
| US Spanish | 678 393 1063 | 08:30 - 17:30 Local Time |
| Brazil | +55 213 958 0737 | 08:30 - 17:00 Local Time |
Direct Dial International - By Language | ||
| Language | Telephone Number | Hours |
| US/Canada English | +1 678 393 1061 | 08:30 - 17:30 US Time |
| US Spanish | +1 678 393 1063 | 08:30 - 17:30 US Time |
| Brazilian Portuguese | +1 678 393 1065 | 09:00 - 17:00 Brazilian Time |
ActivCare / ActivCare Plus Numbers
For Registered Customers with either an ActivCare Account Number or an ActivCare Activation Code
Europe, Middle-East and Africa
Free-phone Local Numbers
France
0826 460 913 Appel surtaxé 0,15c €
08.30 - 17.30 (CET)
Germany
0800 184 4869
08.30 - 17.30 (CET)
Ireland (Republic of)
1890886332
08.30 - 17.30 (GMT)
Italy
800 789 510
08.30 - 17.30 (CET)
Netherlands
0800 0222 190
08.30 - 17.30 (CET)
Portugal
800 880 502
08.30 - 17.30 (CET)
Saudi Arabia
800 844 1467
08.30 - 17.30 (Saudi)
Spain (landlines)
900 938 971
08.30 - 17.30 (CET)
Spain (mobiles)
911 420 855
08.30 - 17.30 (CET)
United Kingdom
0844 855 2201
08.30 - 17.30 (GMT)
Direct Dial International - By Language
Arabic
+44 1254 290929
08.30 - 17.30 (Saudi)
Dutch
+44 1254 290992
08.30 - 17.30 (CET)
English
+44 1254 290994
08.30 - 17.30 (GMT)
French
+44 1254 290997
08.30 - 17.30 (CET)
Flemish
+44 1254 290992
08.30 - 17.30 (CET)
German
+44 1254 290999
08.30 - 17.30 (CET)
Italian
+44 1254 290991
08.30 - 17.30 (CET)
Portuguese
+44 1254 290945
08.30 - 17.30 (CET)
Spanish
+44 1254 290996
08.30 - 17.30 (CET)
Asia Pacific
Free-phone Local Numbers
Australia
1 800 075 943
08.30 - 17.30 (local)
China (North)
10800 744 1297
09.00 - 18.00 (UTC+8)
China (South)
10 800 4,410,318
09.00 - 18.00 (UTC+8)
Hong Kong
+852 800 968 341
19.30 - 08.00 (GMT)
Hong Kong
800 968 341
19.30 - 08.00 (GMT)
Japan
00531 780218
19.30 - 08.00 (GMT)
Malaysia
1800 814 305
19.30 - 08.00 (GMT)
New Zealand
0800 448 611
08.30 - 17.30 (NZ)
Singapore
800 4411 351
19.30 - 08.00 (GMT)
South Korea
+007 98 44 34 12 43
19.30 - 08.00 (GMT)
Taiwan
00801 044265
19.30 - 08.00 (GMT)
Direct Dial International - By Language
English
+44 1254 291786
19.30 to 09.00 (GMT)
Chinese
(Mandarin)
(Mandarin)
+44 1254 290902
09.00 - 18.00 (UTC+8)
North, Central and South America
Free-phone Local Numbers
US English
888-652-2848 Option 3
EST 8:30am - 17:30pm
US Spanish
+1-678-336-8100
EST 8:30am - 17:30pm
Canada (French)
877-942-5277
EST 8:30am - 17:30pm
Try and Buy
866-467-7918 Option 1
EST 8:30am - 17:30pm
Direct Dial International - By Language
English
888-652-2848 Option 3
EST 8:30am - 17:30pm
Spanish
+1-678-336-8100
EST 8:30am - 17:30pm
Brazilian
Portuguese
Portuguese
+1-678-762-1500 x14544
EST 8:30am - 17:30pm
Support
ActivEngage Mobile Support
Local Tech Support
Technical questions about your Promethean solution? Find answers quickly in the knowledgebase. If you don't find the answer you need, contact our local technical support team.
Search the Knowledgebase
Monday-Friday
8:30 AM - 17:30 PM (EST)
Telephone
1-888-652-2848, option 3
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